Introduction to the New ServeNow.com Launch

• February 10, 2009
• by ServeNow.com Staff
• Business Tools
• Marketing

Value added for advertisers and end users

A new version of ServeNow.com is now live. The new site features design and functionality improvements, and access to ServeManager. There is enhanced search functionality, allowing the users of ServeNow.com easier access to find process servers. The new site has a cleaner design, which makes your business’ listing easier to find. The overall goal of the redesign was to make the website more user-centric. If potential customers have a positive experience on ServeNow.com, they will keep coming back for all of their process serving needs. The result: more business for you.

The new ServeNow.com was developed based on feedback from members and end users who use ServeNow.com to find process servers on a daily basis. Four years of research, statistical analysis and market demands also played a role in the design and functionality improvements.

What is ServeManager?

The biggest change for ServeNow.com advertisers is the addition of “ServeManager.” Initially, ServeManager will allow you to manage your own profiles on ServeNow.com. If you have not already logged in, please do so as soon as possible. Your password was sent to you in a previous e-mail.

If you are unable to find this email, you can retrieve your ServeManager password by following these instructions:

1. Visit https://www.serve-now.com
2. Click on the ServeManager tab on the menu bar at the top of the page.
3. Click on “I forgot my password.”
4. Enter the email address you use for your ServeNow.com profile.

Your password will be sent to your email address. You will be prompted to change your password when you first log in to ServeManager.

ServeManager Message Center: Emails and Messages from Clients

Additionally, the communication sent to you through ServeNow.com will be stored in the message center. You have the ability to read, delete or just leave them there for safe-keeping. You will not be able to send messages from the message center. You will have to use your regular email to reply to potential customers. Please note, that you will still receive emails from people who contact you via ServeNow.com. The message you receive via email will look similar to this:

= = = = =
from: ServeNow.com <[email protected]>

reply-to: [email protected]

subject: [ServeNow] Contact Advertiser – process service

The following email has been sent to you via the contact form on your ServeNow.com profile.

First name: John
Last name: Doe, Esq.
Phone: 555 555 5555
Email: [email protected]

Message:

I need papers served in Los Angeles, CA. What do you charge?

Note: This message will also be archived in ServeManager. To login, please visit https://www.servemanager.com
= = = = =

When you hit reply to these messages, you will be replying to the email address that the person contacting you provides. The message will actually be coming from “ServeNow.com” and from the email address “[email protected]”. Please make sure you check your spam, junk or bulk mail folders for these messages or add this email to the “approved” or “safe” senders list if you are using a spam blocking software. If these emails do end up in your Spam folder it is critical that you mark them as “NOT SPAM”.

You will also receive “System Messages” from ServeNow.com within the message center. These message are denoted by a pink background.

What else is coming?

In the coming months, many features will be added to help you to manage your business more efficiently. Soon your customers will be able to upload serves and you will have the ability to give them status on these servers via ServeManager.

This secure online application will also allow you and your customers to:

• Create jobs and upload documents

• Track and manage serves

• Communicate more efficiently with your customers

• Receive alerts and updates

Got Suggestions or Ideas?

If you have request for features that would help you run your business more efficiently, please let us know by clicking here.

Be the first to use ServeManager!

If you are interested in being part of the ServeManager test group we would like to hear from you. This is your opportunity to give us valuable feedback and tailor a solution that is going to work best for you. Please email us if you are interested.

We appreciate your patience throughout this transitional period and look forward to offering you more value for your advertising dollar. If you need assistance with the new site or have general questions you may contact via the above email links or you can call (877) 737-8366.