Growing Your Process Serving Business
- December 01, 2014
- by Kimberly Faber
- Associations
- Business Tips
The 2014 PACES Conference (PSACO Annual Conference and Educational Seminar) featured a variety of industry speakers. One of these speakers, Michael Kern of Kern Legal Services (and, at the time, President of CALSPro), shared his experience in growing his own process serving firm as a second generation process server. Kern recently released a condensed version of his PACES presentation on his website.
Growing Your Process Serving Business
Below is the condensed preview of the one hour presentation given at the 2014 PACES Conference. To view the full length video as well as other presentations, download the PACES sessions.
Kern touched on a number of topics during his presentation, ranging from adjusting to a growing company to knowing when (and how) to expand the company and offer more services.
Here are a few of the topics discussed:
• Keeping the Family Owned Feel
• Hiring and Adjusting to More Business
• Technology (e-filing, track and status, online ordering)
• When and How to Add New Services
• Client Rewards
• Online Marketing (website, SEO, Google Places)
• Attending and Sponsoring Client Events
• Learning from Associations
• Working with Competitors and Finding Mentors
• Acquisitions Opportunities
• and More
Complete Slideshow Presentation
Below is the complete supporting slideshow from the presentation, including slides not featured in the condensed video.
A second generation process server, Michael Kern has expanded on his father's company by focusing on internet marketing, embracing technology, knowing the right tactics for offering new services and client rewards, and how to handle acquisitions. As the Immediate Past President of the California Association of Legal Support Professionals (CALSPro), Kern has spoken at many CALSPro events, the 2014 conference, and is slated to be a speaker at ServeCon in March of 2014. To invite Michael to speak at your event, visit Kern Legal Services.
View This and Other Presentations from ServeCon 2015
Learn about all aspects of running a successful business from industry-leading companies and experts, association presidents, attorneys, keynote speakers, and more. If you are ready for engaging seminars and panels on marketing, technology, software, operations, legislation, regulations, and client relations, this is the conference for you.